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Balanced Scorecard (BSC)
What is the Balanced Scorecard? Are the balanced scorecard (BSC) playing important role to promote growth and effective management of the libraries?
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Replies to This Forum
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Permalink Reply by Dr. N K Pachauri on
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The Balanced Scorecard is a management tool designed to provide a view of an organization from four perspectives:
- user perspective measures service or satisfaction with service
- internal processes perspective looks at workflow efficiency
- finance perspective looks at cost effectiveness
- learning/growth potential perspective tells us how well prepared we are to meet new challenges and initiate new programs
Each of the metrics contains two targets:
- Target1 indicates complete success in achieving the metric
- Target2 indicates partial success
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Permalink Reply by Rohit Kumar Sahu on
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Thanks! for a wonderful PPTs.
Rohit
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