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Permalink Reply by Siddhartha Shankar Ray on September 12, 2012 at 20:07

Dear Sri Baldev k. Arya,

Thanks for your post and addressing an important issue which as I observed is re-emergence of a fatal practice. The issue you have raised, had been a nightmare for librarians during pre-90s;  but, with the advent of e-journals, such problems have been significantly decreased.

Well, In case you have opted for direct supply of journals by the publisher, contact the vendor and first ask for documents regarding payment on your behalf.

Keep copies of those documents and contact the publishers through e-mail and check whether they have received such payment or not.

If they confirm receipt of payment, chase up for supply and separately ask the vendors to chase up supply. 

Otherwise (in case the vendor fails to provide you with remittance details simply ask for refund of the amount.

As per norms, the vendors are supposed to submit their IT clearance certificate and in many cases they assure bank guarantee.

In case the vendors do not come to see you, contact the bank and (in case of Bank Guarantee) ask for refund.

Simultaneously contact IT office and make a written complain.

Check with other local libraries where that particular vendor supplies. Ask for their comments.

If need be, complain to GOC and FPBAI as well as RBI Foreign Currency section.

If the Vendor wants to pursue his business, eventually he will come crawling to you.

Try to keep stamped copies of all the complains received by ITO; RBI, Bank etc. They are extremely important for your own sake.

If the audit party ask question, (rest assured, they will certainly ask you!) you will be able to explain about your honest efforts to recover institute's money.

Sincerely,

Siddhartha S. Ray, Calcutta

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Permalink Reply by SHASHISHEKHAR. N on September 13, 2012 at 20:26

It is very informative, we can take the legal action as per the agreement we made in the time of subscription

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