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In the success, knowledge is 10% and attitude is 90% (ref…), I would add in the attitude, communication skill is holding the 90% stake and rest all fall in the 10%.
I thought to share with you,
Whenever you chat with someone (unknown), be very formal in conversation; get the introduction part completed then moves to the next level where you (expected from the both) can put their points in solving the problem or fulfilling the purpose.
The points, must obverse during conversation…
1. Understand the question/argument before placing yours.
2. Don’t think/treat the person is having the same level (age, gender, understanding knowledge, interest, and status) like you own.
3. Enter/take into the comfort zone.
4. Take the opinion rather asking a question.
5. Ask for the experience rather asking the knowledge.
6. Ask the precise question rather asking a big/ambiguous question.
7. Answer the questions rather sheltering under the protocols, permission and authentication barriers etc.
8. Be humble and polite.
9. Use standard vocabulary in communication proper salutation etc.
10. Don’t show your extra strength, knowledge or power lifted due to certain temporary arrangements.
11. Try to create an image scoping further talk and improvements.
12. Don’t misbehave with your age factor.
13. Be a sample, not estimation.
14. Win the heart rather arguments.
15. End with thanking gesture for meeting again
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