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Permalink Reply by Harin on October 18, 2013 at 18:15

u sholud call to the publisher first , 

after talking 

should send mails also

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Permalink Reply by Amit A Gurav on October 18, 2013 at 19:44

You must send him reminder by registered post

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Permalink Reply by RAMESH on October 18, 2013 at 21:30

File a case againest them

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Permalink Reply by Siddhartha Shankar Ray on October 20, 2013 at 18:55

Dear Ms. Sangeeta,

Thanks for your post and for addressing an issue which once had been one of the dreadest nightmare  of Librarians and with the invasion of E-materials, has seemingly been vanished!!

Anyway, in case the subscription is paid directly to the publisher (as i observed in your post) and their office is in India, send a letter through speed post/Registered post to retain valid documents. Besides, send e-mails too after regular intervals. and after every alternative e-mails go on sending written reminders through speed post/Registered with A/D. At the same time enquire from other libraries [who you know keep that/those journal(s)] about their receipt status. also enquire about their supply mode (direct/through vendor) After these exercises and two three reminders, KEEP YOUR AUTHORITY INFORMED DULY OFFICIALLY of such incidents and the actions you have taken so far. If you observe that other libraries too are facing the same trouble, discuss the matter and each institute send a letter to the Editor separately indicating the other institutes' position and keep your authority informed in advance (at least 7 to 10 days) about writing such letter so that in future your authority can not accuse you about any of the incidents. Keep all the copies of letters & mails and also receipts of regd./speed posts.

In case the subscription is paid through some vendor, make phone call and ask the local representative to seek clarification. Do all the exercises mentioned above and in case the outstanding amount is worthwhile, ask your authority to take administrative actions against the vendor. BUT IN ALL CASE, BE SURE TO  KEEP COPIES OF EACH & ALL DOCUMENTS IN YOUR PERSONAL CUSTODY  EVEN IN CASE OF INTERNAL CORRESPONDENCE WITH YOUR AUTHORITY.

Sincerely,

Siddhartha S. Ray, Calcutta

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