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visit the following pages:
http://en.wikipedia.org/wiki/Six_Sigma
http://www.authorstream.com/Presentation/blackiceberg-130113-six-si...
Six Sigma is a methodology that firms can use to improve the outputquality of a process. Six Sigma has its roots in the repetitive processes of manufacturing; however, the same tools can be used in any business process from hiring new people to effective product design and marketing plans.
http://www.freequality.org/documents/Six%20Sigma%20mini-tutorial%20...http://www.freequality.org/documents/Six%20Sigma%20mini-tutorial%20...
mainly use for Quality.
program design for quality auditory
wanna enhance your employee performance & less error.
mostly use in corporate world & IT dept. (BPO, bank, MNC)
The goal of any library is Users' satisfaction.Six sigma help us to do continuous appraisal and improve the quality of the library to satisfy the library users in an effective and better manner.
Six sigma is a rigorous and displined methodology that uses data and statistical analysisto measure and improve a company's operational performance by identifying and eliminating "defects".The word is a statistical term that measures how far a given process deviates from perfection.The central idea about six sigma is if you can measure how many"defects" you have in a process,you can systematically figure outhow to eliminatethem and get as close to "Zero defects"as possible.Six sigma theory is applicable in libraries to review various aspects of library management,conduct evaluation and find a service process necessary for improvement to raise customer satisfaction.
Six Sigma is a business management strategy originally developed by Motorola, USA in 1986. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts", "Green Belts", etc.) who are experts in these methods.
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