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how to implementation of Six Sigma in library services?

Do you know Six Sigma for implementation of library services ?

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Permalink Reply by Dr. Akhtar Hussain on April 24, 2011 at 3:49
Permalink Reply by Dr. N K Pachauri on April 24, 2011 at 4:18

What is Six Sigma?

  1. A statistical measure of the performance of a process or a product

  2. A goal that reaches near perfection for performance improvement

  3. A System of management to achieve lasting business leadership and world-class results

 

Six Sigma is a smarter way to manage, putting the customer first and using facts and data to drive better solutions. Today libraries  can consistently apply these methods and tools are much better prepared to use change as a core competency of their operations.

Six Sigma efforts target a variety of critical business objectives:

  • Improving customer satisfaction
  • Accelerating process cycle times and time-to-market
  • Reducing defects
  • Controlling variation and improving predictability
  • Reducing costs – without "unintended consequences"
  • Improving end-to-end process management and measurement

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