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Customer Service Essentials for Library Professionals

Event Details

Customer Service Essentials for Library Professionals

Time: September 16, 2017 from 3:30pm to 5:45pm
Location: British Council Kolkata
Street: L & T Chambers, First Floor, 16 Camac Street
City/Town: Kolkata 700017
Phone: 033 4007 4331
Event Type: workshop
Organized By: Shuvadeep Sengupta
Latest Activity: Aug 30, 2017

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Event Description

Dear Colleagues

British Council Kolkata is delighted to present an exclusive self-development workshop for librarians on ‘Customer Service Essentials for Library Professionals’ on Saturday 16 September 2017 as part of its special series of self-development workshops and seminars. The workshop will be held at the British Council, L&T Chambers, 1st Floor, Kolkata 700017.

Exceptional customer service experiences are important to all libraries. During this workshop, you’ll learn best practices and specific skills for providing customer service to both internal and external customers. The workshop will teach you what customer service is, what library users expect and how to provide it to international standards. Through role plays and interactive exercises you will learn to develop a more positive, knowledgeable and professional attitude.

 

Closing date for registrations is 10 September 2017. Registrations are on a first come first served basis only and since seats are very limited, we advise early registration to avoid disappointment. For any further clarifications, please call (+91 33) 4007-4331 or write to shuvadeep.sengupta@britishcouncil.org

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